Support & Downloads

HCN customers now have a range of support options to suit their individual needs. You can download products and solutions, access the HCN Forums, search our Knowledge Base for product release information, log Technical Support issues, participate in online training and more.

Simply scroll down the page to find the support solution that suits your practice’s needs and click on the link to
access your option.

Downloads

Download the latest and archived program, fee and drug updates for Medical Director, PracSoft and Blue Chip.

Knowledge Base

HCN's Knowledge Base is a database of articles which contain important product and general technical information.  The Knowledge Base articles are created in response to the most frequently logged support calls.

Submit Support Inquiry

Send your technical questions and problems to our Support Team, and upload relevant files such as screen captures, error logs, etc.

Update Existing Support Inquiry

Modify, add to and close your existing support issues, and upload relevant files such as screen captures, error logs, etc. Support staff are automatically notified about new information.

Training

Regular training courses are offered either online, classroom based or one-on-one, to suit the requirements of our customers.  Training sessions with CPD points associated are also offered at leading clinical conferences throughout the year.

Forums

Join the HCN Online Discussion Forums for Medical Director, PracSoft and other HCN products.

Update Business Details

Update the contact and business details that HCN has for you, online.

Email List Management

Select which HCN email notifications you would like to receive, including newsletters, software update and technical alerts, local training session schedules, etc.