Training

Training Services

Regular training courses are offered through HCN either online, classroom based or one-on-one, to suit the requirements of our customers.  Training sessions with CPD points associated are also offered at leading clinical conferences throughout the year.

Quick Start Guides

Medical Director Quick Start Guide

PracSoft Quick Start Guide

Medicare Easyclaim User Manual for PracSoft

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Latest training schedules of HCN products. Please note that the course dates and details may be subject to change. Cost in Australian dollars and excludes GST.

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What We Offer

The topics covered below are those more widely used areas of the training program.

Training can be customised and tailored to suit your individual, company, or organisation's requirements. Please contact the HCN Training Consultant on 1300 300 161 (select menu option 3) for more information.

Medical Director Training

• Entering effective progress notes with minimal typing
• Designing and using shortcuts in progress notes
• Using clinical tools to provide data for SIPs and Care Plans
• Understanding coding in Medical Director
• Database cleansing - cleaning up patients’ past medical history, current medications and recall lists
• Using ‘actions’ as a clinical tool for the paperless practice
• Adding diagrams or photos to your patient record
• Designing an effective practice recall and reminder system for your practice
• Customising Medical Director for your preferences
• Using Letter Writer – creating, modifying and importing templates
• Generating patient summaries
• Creating shortcuts to use in care plans
• Sending and receiving encrypted emails with MD Exchange
• Advanced database searching
• MDStats
• Creating and importing patient handouts
• Other new features in Medical Director 3 and timesaving tips and shortcuts to help with data collection and professional accreditation.

PracSoft Training

• Overview of Appointment Book
• Making Patient Appointments
• Overview of the Waiting Room
• Adding and editing patient details
• Processing patient visits
• Institutional Billing
• OPV & OVV Checking
• Patient Claiming
• Processing payments after date of visit
• Editing vouchers and reversing receipts and accounts
• Medicare Online for DVA and Medicare
• Removing a voucher from a batch
• Using Medicare Online to forward immunisation details
• Generating Processing and Payment Reports
• Resolving Exceptions
• Day sheets and other Reports
• Sending internal messages