Training

Training Services

Regular training courses are offered through HCN either online, classroom based or one-on-one, to suit the requirements of our customers.  Training sessions with CPD points associated are also offered at leading clinical conferences throughout the year.

Quick Start Guides

Medical Director Quick Start Guide

PracSoft Quick Start Guide

Medicare Easyclaim User Manual for PracSoft

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Latest training schedules of HCN products. Please note that the course dates and details may be subject to change. Cost in Australian dollars and excludes GST.

See Training Sessions and Registration Form

What We Offer

The topics covered below are those more widely used areas of the training program.

Training can be customised and tailored to suit your individual, company, or organisation's requirements. Please contact the HCN Training Consultant on 1300 300 161 (select menu option 3) for more information.

Medical Director Training

• Entering effective progress notes with minimal typing
• Designing and using shortcuts in progress notes
• Using clinical tools to provide data for SIPs and Care Plans
• Understanding coding in Medical Director
• Database cleansing - cleaning up patients’ past medical history, current medications and recall lists
• Using ‘actions’ as a clinical tool for the paperless practice
• Adding diagrams or photos to your patient record
• Designing an effective practice recall and reminder system for your practice
• Customising Medical Director for your preferences
• Using Letter Writer – creating, modifying and importing templates
• Generating patient summaries
• Creating shortcuts to use in care plans
• Sending and receiving encrypted emails with MD Exchange
• Advanced database searching
• MDStats
• Creating and importing patient handouts
• Other new features in Medical Director 3 and timesaving tips and shortcuts to help with data collection and professional accreditation.

PracSoft Training

• Overview of Appointment Book
• Making Patient Appointments
• Overview of the Waiting Room
• Adding and editing patient details
• Processing patient visits
• Institutional Billing
• OPV & OVV Checking
• Patient Claiming
• Processing payments after date of visit
• Editing vouchers and reversing receipts and accounts
• Medicare Online for DVA and Medicare
• Removing a voucher from a batch
• Using Medicare Online to forward immunisation details
• Generating Processing and Payment Reports
• Resolving Exceptions
• Day sheets and other Reports
• Sending internal messages

e-Learning is web-based training that you can learn at your own pace when it suits you. e-Learning offers a rich and interactive learning experience for all HCN customers across our product suites.

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Area	Topic(s)
Accounts (7)
Create Accounts	Creating a new Medicare Australia Bulk Bill account Creating a Department of Veteran's Affairs account
Create Accounts	Inpatients
Create Accounts	For a Private Patient
Create Accounts	For a Third Party
Create Accounts	Entering a New Health Fund
Create Accounts	The Parents Database
Create Accounts	Printing Labels
Adjustments (3)
Adjustments	Combined Invoice/Receipt
Adjustments	Invoices
Adjustments	Receipts
Appointments (11)
Making an Appointment	Double Booking a Patient
Making an Appointment	For an Existing Patient with an Expired Referral
Making an Appointment	For an Existing Patient with a Current Referral
Making an Appointment	Printing an Appointment List
Making an Appointment	For a New Patient
Making an Appointment	Recurring Appointments
Modifying an Appointment	Cancelling an Appointment
Modifying an Appointment	Deleting an Appointment
Modifying an Appointment	Editing from the Appointment Book
Modifying an Appointment	Finding an Appointment
Modifying an Appointment	Editing an Appointment Using the Wizard Using the Appointment Book Button Using the Find Slot Button Using the Calendar Control & Time Control Modifying the Appointment Type/Practitioner/Patient
Banking (1)
Banking	Tendered Banking Electronic Banking Direct Debits Printing Duplicates
Billing (12)
Billing	Combined Invoice/Receipt
Billing	Entering a Hospital
Billing	Hospital Services Inpatient
Billing	Multiple Procedures in Rooms
Billing	Overpayments
Billing	Refunding an Overpayment
Billing	Part Payments
Billing	Prepayments
Billing	Receipting an Existing Invoice
Billing	Split Receipts
Billing	Stand-alone Invoice
Billing	Using a Prepayment
Correspondence (2)
Correspondence	Creating a Letter
Correspondence	Printing Letters
End of Day (1)
End of Day	End of Day/Session Reporting Appointment Reports Day Sheet Reports
Estimates (3)
Estimates	Create a Known Gap Estimate
Estimates	Create a Private Patient Estimate
Estimates	Create a Standard Gap Estimate
Medicare Australia (3)
Medicare Australia Online	Electronic Patient Claiming
Medicare Australia Online	Patient Verification Creating the Invoice Sending a Claim Transmitting a Claim Receipting a Claim
Medicare Australia Online	Processing Rejected Claims
Patient Details (4)
Patient Details	Creating a New Patient File
Patient Details	Opening an Existing Patient's File
Patient Details	Filling in a Patient's File
Patient Details	Using the Notes Facility
Recalls (2)
Recalls	Assigning a Patient from within Their File Assigning a Patient from Practice Explorer
Recalls	Enacting a Telephone Based Recall Enacting a Letter Based Recall
SMS (1)
SMS Reminders	Setting up an Auto SMS System