Knowledge Solutions

Knowledge Solutions’ suite of content, technology and services have been developed in close collaboration with healthcare customers. Knowledge Solutions’ products are continually enhanced through ongoing assessment of use within clinical settings and feedback from customers.

Knowledge Solutions is a division of HCN dedicated to delivering a broad range of innovative solutions that assist clinicians at the point of care and, thereby, improve the quality and efficiency of health care service delivery.

With committed investment in research and development, in-house technological expertise and robust project management, Knowledge Solutions is the national leader in the provision of decision support tools and clinical information resources to support evidence-based practice.

Managing knowledge at the point of care

Developed in close collaboration with healthcare customers, Knowledge Solutions offers a premium service underpinned by best of breed technology, a strong customer service ethic, and a dedication to making clinicians’ lives easier and patients’ lives safer.

Through Knowledge Solutions, HCN partners with leading information and technology providers to offer one of the world's largest collections of online health information and decision support solutions. With HCN, easy access to the best available international and Australian clinical content is assured.

Knowledge Solutions' develops and delivers clinical knowledge portals, powered by a suite of web-based search and discovery technologies with Serials Solutions.

Developed specifically to search and discover Australian and international clinical information at the point of care, our technologies are a powerful means of ensuring easy and equitable access to clinical decision support resources for clinicians 24 x 7.

Through Knowledge Solutions, HCN partners with leading information providers to offer one of the world's largest collections of online clinical content and decision support solutions.

HCN maintains strong relationships with local and international partners whose content spans the breadth of online clinical knowledge resources. With HCN Knowledge Solutions, easy access to the best international and Australian clinical content is assured.

With this very latest online clinical information you can confidently meet the quality, safety and diagnostic challenges you face each day. Our range of clinical knowledge resources include:

• Citation databases
• Clinical guidelines
• Decision support tools
• Drug information
• eBooks
• eJournals
• Evidence based practice
• Local resources, such as, intranets, library management systems, government and consumer websites, etc.
• Open Access sites

Our clinical knowledge resources cover all medical disciplines including many resources for specific groups of clinicians, eg, nurses, general practitioners and allied health professionals. We also offer a wealth of information on drugs and their interactions and information on natural and integrated medicines.

Knowledge Solutions' Technologies powered by Serials Solutions

Knowledge Solutions provides clinical knowledge portals, powered by the suite of web-based search and discovery technologies with Serials Solutions.

Developed specifically to deliver Australian and international clinical content at the point of care, Knowledge Solutions’ web-based search and discovery technologies are a powerful means of ensuring easy access to your key clinical decision support resources for your clinicians 24 x 7.

The range of technologies includes:

• Serials Solutions 360:
  o 360 Access
  o 360 Core
  o 360 Link
  o 360 Search
  o 360 MARC Updates
  o 360 Resource Manager
  o 360 Counter
• Ulrichsweb
• Ulrich’s Serials Analysis System
  o Summon - web scale discovery

Knowledge Solutions provides a comprehensive range of services designed to complement our provision of clinical knowledge resources and Serials Solutions technologies.

24 x 7 Australian based Support
Knowledge Solutions’ support is integral to our delivery of clinical knowledge resources and our Serials Solutions implementations at the point of care. We assist users with the following:

• Library management queries
• Access and performance issues
• Usage enquiries

Driven by a strong customer service ethic and a dedication to making clinicians’ lives easier and patients’ lives safer, Knowledge Solutions’ Support is Australian-based and available 24 x 7.

Knowledge Solutions eSubscription management
The focus of Knowledge Solutions’ eSubscription Management services is the successful online delivery of clinical content from a broad range of global and local suppliers to clinicians at the point of care.

Additionally, Knowledge Solutions’ leverages its relationships with partners to advocate the acquisition and licensing needs of Australian and New Zealand government and health organizations.

We provide an end-to-end subscription management service:

• Trial management and evaluation
• Licence negotiation and procurement
• Authentication and Access
• Portal implementation and maintenance with chosen search and discovery technologies
• 24 x 7 Australian based Help Desk Support Services
• COUNTER reports
• Training tools and services

Knowledge Solutions ePublishing services
Through partnering with HCN, publishers of clinical content have a significant opportunity to leverage and extend their intellectual property online:

• Take advantage of new market opportunities while ensuring your intellectual property is protected
• Create new revenues by accessing vertical and niche markets which complement existing legacy lines
• Generate ongoing revenue without the associated cost of inventory, production and distribution
• Build brand recognition in new generations of users
• Open future opportunities to leverage user-generated content

Current features include:

• Authentication and access control
• Search and OpenURL compliance
• Customised design to orient usability to specific markets or user groups
• Flexible and scalable architecture
• Proven performance and reliability: data and software hosting with redundancy
• Data storage for a wide variety of e-content, including databases, e-books, e-journals and other document-based resources.
• Subscription management and statistical reporting
• 24 x 7 help desk and technical support
• Sales, marketing and training
• Mobile devices delivery

Know ledge Solutions, ePublishing services are powered by a suite of technologies, delivered in a software-as-a-service model (SaaS). Combined with Knowledge Solutions’ highly reputed range of services, the SaaS model ensures a steady flow of new features and functionality to enhance health information discovery and access. The need for infrastructure is removed, the expense and resource required to implement and maintain associated technologies and services is eliminated, and the total cost of publication and ownership is reduced.

Knowledge Solutions delivers a broad range of innovative solutions that assist clinicians at the point of care and, thereby, improve the quality and efficiency of health care service delivery.

Additional information on selected Knowledge Resource is provided below.

Product Brochures	Download
AMH Aged Care Companion
AusDI Advanced
Australian Injectable Drugs Handbook 5th Edition
Australian Medicines Handbook
eTG
Interactive ECG
Isabel
Lexicomp
Medical Officers Handbook 8th Edition
Medicines Complete
Micromedex
Murtaghs General Practice 5th Edition
Natural Standards
Paediatrics Pharmacopoeia 13th Edition
Paediatrics Manual
Therapeutic Guidelines Resource Guide
Toxinz